Cuci365 is committed to protecting the privacy and data security of every member. This Privacy Policy transparently explains how we collect, use, store, and protect your information.
Six core pillars that shape cuci365's approach to protecting the data and privacy of Malaysian members.
All data transmitted between your device and cuci365 servers is protected using 256-bit SSL encryption — the same security standard used by Malaysia's leading banking institutions.
Cuci365 has never and will never sell, rent, or trade members' personal data to third parties for marketing purposes. Your data is used solely for platform operational needs.
You have the full right to access, amend, or request deletion of your personal data held by cuci365 at any time through our support channels.
All data handling practices at cuci365 fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your privacy rights are always upheld in accordance with local law.
Member personal data is stored on servers protected by strict access controls, multi-layered firewalls, and round-the-clock security monitoring to prevent any unauthorized access.
In the event of any security incident involving your data, cuci365 will notify you and the relevant authorities within the timeframe required by law.
Cuci365 ("we", "Platform") values the privacy of every individual who uses our services. This Privacy Policy has been drafted to clearly and transparently explain how we handle your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
This Policy applies to all information collected through the official cuci365 website, mobile app (if available), interactions with our customer support team, and any other communications between you and the cuci365 platform.
We believe transparency is the foundation of trust. We therefore strive to explain every aspect of how your data is handled in plain language that all Malaysian members can easily understand, free of confusing legal jargon.
Cuci365 only collects personal data that is strictly necessary for platform operations and legal compliance. The types of data we collect are as follows:
| Data Categories | Examples of Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, IC number, date of birth | Identity verification (KYC) and legal compliance |
| Contact Information | Phone number, email address | Account communications and security notifications |
| Financial Information | Bank account number, bank name, account holder name | Deposit and withdrawal processing |
| Usage Data | Activity logs, game history, transaction records | Service improvement and fraud prevention |
| Technical Data | IP address, device type, web browser | Account security and technical analysis |
| Communication Data | Support chat records and feedback | Customer service improvement |
We do not collect more data than is necessary. Every piece of information requested during registration or platform use has a clear and specific purpose.
Personal data you provide to cuci365 is used solely for legitimate, stated purposes. We will not use your data for any other purpose without obtaining your consent first.
Cuci365 understands that your trust depends on how we handle data sharing. We only share your personal data under the following limited circumstances:
All third parties that receive data from cuci365 are bound by strict data protection agreements and are not permitted to use that information for any purpose other than what has been specified. cuci365 has never shared member data with third parties for commercial or marketing purposes.
Cuci365 continually invests in the latest security infrastructure to ensure your personal data is always protected. Key security measures we implement include:
While we take all reasonable steps to protect your data, no security system can be guaranteed 100% secure. You are also responsible for keeping your cuci365 account password and login credentials confidential.
Cuci365 uses cookies and similar tracking technologies to enhance the user experience and ensure platform security. The types of cookies we use are as follows:
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality and user experience of the cuci365 platform. Third-party cookies are not used for marketing purposes on our platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by cuci365:
You have the right to request a copy of the personal data we hold about you at any time.
You may request the correction of any inaccurate or incomplete personal data.
You may request the deletion of your personal data, subject to applicable legal requirements.
You may request that we restrict the processing of your data in certain circumstances permitted by law.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a structured, machine-readable format upon request.
To exercise any of the above rights, please contact the cuci365 support team via Live Chat. We will process your request within 14 business days upon completion of identity verification.
Cuci365 only retains your personal data for as long as necessary to fulfil the original purpose of collection, or as required by applicable laws and regulations.
Upon expiry of the designated retention period, your personal data will be securely deleted or anonymised in an irreversible manner.
In the course of its operations, cuci365 may need to transfer your personal data to servers or partners located outside Malaysia. Any such data transfer will only take place when:
Cuci365 ensures that all cross-border data transfers are carried out with appropriate safeguards to protect your privacy rights, regardless of where the data is stored.
Cuci365 is an online wagering platform dedicated to adult users aged 21 and above. We do not intentionally collect, process, or store any personal data from individuals under the age of 21.
If we discover that personal data of an individual under the age of 21 has been inadvertently collected, we will take immediate action to delete that data and close the account in question. Parents or guardians who find that their child has registered on cuci365 are requested to contact our support team immediately.
Cuci365 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or service improvements. Any material amendments will be communicated to you via:
We encourage you to review this Privacy Policy page periodically. Continued use of the cuci365 platform after any amendments take effect will be deemed acceptance of the revised Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the cuci365 team through the following channels:
Our team will endeavour to respond to all privacy-related enquiries within 3–5 business days. For formal data subject rights requests, please clearly state your request details along with the required identity verification so we can process your application promptly and accurately.
If you are dissatisfied with our response, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection regarding the handling of your personal data.
With high-level encryption, a transparent privacy policy, and full compliance with Malaysia's PDPA, cuci365 ensures your wagering experience is safe, fair, and enjoyable at all times.